Personal Data Protection
m8bets

1. Introduction and Scope of Policy

This Privacy Policy is issued by m8bets ("we", "our platform") operating under international licensing. This policy applies to all users who visit the m8bets website, register an account, use gaming services, or interact with our platform through any available channel.

By registering an account or using m8bets services, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any provision herein, please stop using our platform.

m8bets only accepts registrations from individuals aged 21 and above. During the registration process, we collect information to verify your age in line with applicable licensing requirements.

2. Information We Collect

m8bets collects various categories of personal information when you interact with our platform. This collection is done directly from you, automatically through website technology, or through authorised third parties.

Information you provide directly:

• Full name as stated on your identification document (MyKad)
• Identification card number (MyKad) or passport for identity verification purposes
• Your active email address
• Mobile phone number for account verification
• Date of birth to confirm you meet the minimum age requirement of 21
• Bank account or e-wallet details for processing deposits and withdrawals
• Any information you share through interactions with our customer service

Information collected automatically:

• Your device's IP address
• Type and version of the web browser used
• Your device's operating system
• Activity log data within the platform including date, time and type of games accessed
• Deposit and withdrawal transaction records
• Game preferences and platform usage habits

3. Purpose of Data Collection and Processing

m8bets processes your personal data on the basis of contractual necessity, legitimate interests, legal obligations, and your consent. The main purposes of processing are as follows:

• Account management: Verifying your identity, activating your account, and enabling you to access m8bets services securely.
• Transaction processing: Managing your deposits and withdrawals through available payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency.
• Legal compliance: Fulfilling anti-money laundering (AML) obligations, know your customer (KYC) requirements, and applicable international licensing requirements.
• Customer service: Handling enquiries, complaints and support requests via live chat and email in Malay and English.
• Platform security: Detecting and preventing fraud, multiple account use, or any activity that violates m8bets Terms & Conditions.
• Service improvement: Analysing platform usage patterns to enhance the player experience and introduce relevant new features.
• Promotional communications: Sending you information about offers, bonuses and platform updates, subject to the notification preferences you set in your account.

4. Sharing Information with Third Parties

m8bets may share your personal data with certain categories of third parties in limited and lawful circumstances. All data sharing is governed by binding confidentiality and data protection agreements.

Third parties that may receive your data:

• Payment service providers: To securely process your deposits and withdrawals through the relevant payment methods.
• Licensed gaming software providers: Solely to enable you to access games provided by the relevant provider within the m8bets platform.
• Regulatory authorities: When required by law or direction from a competent licensing body.
• Technology service providers: Companies that support the technical operations of our platform such as cloud computing, cybersecurity and analytics services.

In all of the above cases, we only share data that is necessary for the specific purpose. These third parties are not permitted to use your data for their own purposes beyond the scope agreed with m8bets.

5. Use of Cookies and Similar Technologies

The m8bets website uses cookies and similar tracking technologies to improve functionality and user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic website operations including login session verification and security. These cookies cannot be disabled.
• Functional cookies: Store your preferences such as language, display settings and account preferences for ease of use.
• Performance cookies: Collect anonymous information about how users interact with our website for internal improvement purposes.
• Marketing cookies: Used to display promotional information relevant to your interests. You can choose to opt out of this type of cookie.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect account functionality and your login security on the m8bets platform.

6. Data Retention Period

m8bets retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. When you close your account or request data deletion, we will delete or anonymise your information within a reasonable period.

There are certain categories of data we need to retain for longer periods for specific reasons:

• Financial transaction records: Retained in accordance with applicable legal and licensing requirements.
• Identity verification records (KYC): Retained for the period required by compliance obligations.
• Customer service communication records: Retained for reference and dispute resolution if needed.

7. Data Security Measures

m8bets implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL encryption for all data communication between your device and our servers
• Two-factor authentication (2FA) available for player accounts for added security
• Continuous security monitoring of our systems to detect any suspicious activity
• Security audits and penetration testing conducted regularly by independent experts
• Information security training for all staff who handle player personal data
• Established incident response procedures to manage any data breach quickly and effectively

8. Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be processed or stored outside Malaysia by the service providers we use. In such situations, m8bets ensures that these data transfers are protected by appropriate safeguards.

We only work with service providers outside Malaysia that comply with data protection standards equal to or higher than those we follow. Legally binding data processing agreements are required for every provider involved in such data transfers.

9. Protection of Minors

m8bets does not accept registration or provide services to any individual under the age of 21 years. This is an absolute requirement that cannot be waived under any circumstances.

If we find that an account has been registered by someone under the age of 21, the account will be closed immediately and all balances will be returned according to the relevant procedures. We will not retain that individual's personal data beyond the period required to complete the account closure process.

10. How to Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the m8bets platform in Malay and English

Our customer service team will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. For formal requests relating to data rights such as access, rectification or erasure, please submit them via email and include sufficient identification information for us to verify your identity.

11. Amendments to This Privacy Policy

m8bets reserves the right to update or amend this Privacy Policy at any time. Any amendments will take effect as soon as the latest version is published on this page. The "Updated" date at the top of this policy will reflect the most recent changes made.

For material changes that affect how we use your personal data, we will endeavour to provide advance notice via the email registered to your account or through a prominent notice on the platform. Your continued use of m8bets services after such notice will be considered your acceptance of the relevant amendments.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you do not agree with any amendments, you should stop using our platform and may request account closure and deletion of your data.